The TRUSTe program covers our collection, use and disclosure of information we collect through our websites, www.navisite.com, www.navisite.co.uk, navicloud.navisite.com, NaviCloud, and our Messaging Services. The use of information collected through our services shall be limited to the purpose of providing the services for which a client has engaged NaviSite to perform. The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site or mobile applications.
The following discloses our information gathering and dissemination practices for its referenced websites and cloud and messaging platforms.
Data Collection Through NaviSite’s Websites
When using the referenced websites and registering for a newsletter or requesting more information, you must first complete the registration form. During registration you are required to give contact information (such as first and last name, email address and company name). We use this information to contact you about the services offered by NaviSite in which you have expressed interest.
You have the option to provide demographic information (such as # of employees, etc.) to us; we encourage you to submit this information so we can provide you a more personalized experience on our websites and in any responsive materials.
NaviSite is the sole owner of the information collected on the websites. NaviSite collects personally identifiable information from our users at several different points on our websites.
NaviSite does not collect personally identifiable information about individuals except when such individuals specifically provide such information to us on a voluntary basis. Personally identifiable information in this context is identifying information about an individual such as a name, title, company name, address, email address and phone number.
NaviSite may also collect IP addresses and/or Domain Names (where applicable) of visitors to its websites, the email addresses of those who communicate with us via email and information volunteered by the user, such as survey information and/or website registrations. NaviSite may use IP addresses and or Domain Names to help diagnose problems and to administer the websites. The information NaviSite collects is used to improve the content of its websites, customize the content and/or layout of the websites’ pages for each individual user, to notify users about updates to the website(s), to respond to requests for information, send newsletters, assess applications such as partner and job applications and to contact users for marketing purposes. The information gathered may be shared with trusted vendors that partner with NaviSite to deliver technology and support services in which you express interest.
The information NaviSite collects is used to improve the content of its websites, customize the content and/or layout of the websites’ pages for each individual user, to notify users about updates to the websites and to contact users for marketing purposes. The information gathered may be shared with third parties for commercial purposes for services in which you express interest. NaviSite provides your information to trusted vendors who work on behalf of or with NaviSite and under confidentiality agreements. However, these companies do not have any independent right to share this information.
Our Web site offers publicly accessible blogs and testimonials. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at Nav.firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
In the event that NaviSite, or any affiliated entity, or substantially all of its assets related to a particular geographical region, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, user information may be one of the transferred assets.
Aggregate data and information that otherwise is not personally identifiable to you may be disclosed to others.
Information Related to Personal Data Collected Through Cloud and Messaging Services
NaviSite may, in certain circumstances, have personal information of its customers’ customers transmitted into its data centers and has no direct relationship with the personal data of individuals of its customers, and in most circumstances, no access or viewing of any individuals’ data residing on its customers’ servers that is being processed in its data centers. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer that you interact with directly.
Any personal information that is transmitted in the provision of services will only be processed or retained as long as needed to provide services to our customers. Further, we will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and to enforce and abide by our contractual agreements. If a NaviSite customer requests NaviSite to remove the data, we will respond to their request within 30 days.
Access to certain of NaviSite's Web pages are accessible only by email invitation containing a link to a private site created specifically for the intended user (the "Microsite"). Information that a user provides to us within the Microsite may be used for permission purposes, tracking
information on how often users access their Microsite and which documents they view to give NaviSite feedback on the effectiveness of its content.
Links to Third-Party Websites
Use of Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by NaviSite and our partners analytics and online service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Users should also be aware that non-personal information and data may be automatically collected through the standard operation of the websites web server or through the use of 'cookies.' "Cookies" are used within the websites to track user traffic patterns. We do this in order to determine the usefulness of the information on our websites to our users and to see how effective our navigational structure is in helping users reach that information.
NaviSite does not correlate this information with data about individual users, with the exception of users of our Microsite. NaviSite may provide aggregated cookie data to third parties for analysis purposes. NaviSite is not responsible for any actions or policies of such third parties.
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.
If you prefer not to receive cookies on NaviSite’s websites, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its
presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of NaviSite’s websites.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Our third party tracking utility company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our websites by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Access to Opt Out
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Marketing Department at Nav.email@example.com or by contacting us by telephone or postal mail at the contact information listed below.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer provide you services contact us at Nav.firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request, NaviSite will allow any user to "opt out" of further promotional contacts at any time. Additionally, upon request, NaviSite will use reasonable efforts to allow users to update or correct personal information previously submitted which the user states is incorrect. Users will receive a response from NaviSite within 30 days of submitting their request.
Through this website, NaviSite provides users with the opportunity to subscribe to various newsletters. These newsletters provide updates about NaviSite such as press releases, in the news information, and career opportunities. These newsletters are only sent out to users who have specifically signed up and opted-in to these services. Users can un-subscribe to any or all
of the newsletters by updating their personal profile, which they can access from a link in any of the newsletter we send them or by sending an email to NaviSite at NAV.email@example.com .
If you would like to request to opt-out of promotional contacts or if you would like your personal information updated or corrected, please contact us using one of the following methods:
NaviSite, Inc. ATTN: Marketing Department 400 Minuteman Road Andover, MA 01810
NaviSite uses reasonable efforts to treat all consumer information, not just the sensitive and private information mentioned above, in a confidential manner. The organization is driven by policies and controls where data and records are classified and processed appropriately. For example, websites, where technically feasible, enforce the encryption sensitive data in transit using technologies such as secure socket layer (SSL). For managed messaging services, object layer encryption and transport layer encryption (TLS) are used to secure messages. Although NaviSite has a base layer of security for all customers, each environment has addition controls that are sized and positioned based on individual customer requirements. NaviSite observes the core security concept, CIA Triad, of protecting the confidentiality, integrity, and availability of data. The policies, procedures, guidelines, baselines, and standards employed by NaviSite in conjunction with the customer’s team follow industry best practices, where feasible. As a result, NaviSite and subsequently customers experience a heightened level of security. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our websites, you can contact Nav.firstname.lastname@example.org.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by email or by posting a prominent notice on our websites 30 days prior to implementing the change.
If you have any questions about the security at our website, you can send an email to Nav.email@example.com.
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